Archive for January, 2009

Google Toolbar page cannot be displayed after startup on Dell

This post is as much for my reference as anything. On the last two Dell computers that I’ve unpacked (both running Vista), I get an Internet Explorer pop up window after startup. The title of the window is “Google Toolbar”. The contents just say: “page cannot be displayed” (or possibly “cannot display webpage”). There is no close button on the window — you can hit Alt-F4 to close the window, but the people I’m setting the computers up for don’t know that. So, they’re just stuck with a window on the screen that won’t go away, they can’t close and comes back after every startup.

Instructions to fix this can be found here and are listed below for your convenience:

1.      Launch the Registry Editor
2.      Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
3.      Look for a key labeled ECenter.  It should have “C:\Dell\E-Center
\EULALauncher.exe” in the data field
4.      Delete this key
5.      Restart your computer

I also created a .reg file that will do this. You should be able to download the file and execute it to delete the appropriate registry value. I BARELY KNOW WHAT I’M DOING SO USE THIS FILE AT YOUR OWN RISK. Download the file here.

I hope this helps someone (and me in the future when I run into the problem again).